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Frequently Asked Questions (FAQ)

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Shopping & Digital Downloads


• How do I buy a CD, DVD, or Digital Download?
Select your album, click "Add to Cart", and open the Cart icon in the top right corner to proceed to our secure checkout.
• How do digital downloads work?
Immediately after payment, you will receive a secure download link via email. Your high-quality audio files (MP3/FLAC) are available instantly.
• How can I find a specific album?
Use the Search bar at the top of the webpage to quickly find any artist, album title, or genre in our catalog.

Payments, Shipping & Cancellations


• What payment methods do you accept?
Our primary payment method is PayPal. We also accept all major credit and debit cards through our secure, encrypted checkout. You do not need a PayPal account to pay with your card.
• What are the shipping rates and delivery times?
Shipping is €2.50 for Bulgaria and €7.25 for Europe and the rest of the world. Delivery typically takes up to 7 business days.
• How can I cancel an order?
Email us at office@geganew.com with your order number and album title. Full refunds are available if requested within 24 hours before the item is shipped.

Newsletter & Updates


• How do I join the mailing list for promotions?
Simply scroll to the bottom of our homepage or visit the Contact page, fill in your email address in the subscription box, and stay updated.

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